Before receiving care by telephone or video consultation, we ask patients to consent to telehealth services. Telehealth has some differences to in-person care that are important to understand:
- Your doctor may not be able to examine you physically, which can limit what can be diagnosed or treated remotely.
- As with any online communication, there are small security risks despite our best efforts to protect your privacy.
- In some situations your doctor may decide an in-person appointment is safer, and will ask you to book one.
Telehealth is not for emergencies
If you are experiencing a medical emergency, call 000 immediately.
A record of your telehealth consultation is kept in your medical file, exactly as in-person visits are. Please speak to reception if you have any questions about telehealth consent.